Refund & Returns Policy
Cincy Apparel goes to great lengths to ensure that all orders are filled accurately, on time and are of the highest quality. We, after all, are human and make mistakes. It is how we handle our mistakes that will earn your trust.
Due to the nature of custom screen printing and embroidery, Cincy Apparel will only replace defective items or refund payment for an order that you are not completely satisfied with if one or more of the following occur:
The items themselves are materially flawed, if we supplied the material.
The quality of the printing is below a reasonable range of expectations for commercial printing.
The design of the final product is materially different from the final design proof approved by the customer prior to printing.
Please call and speak to a sales associate for return and refund information. We cannot accept returns without a Return Authorization number.
Cincy Apparel is not responsible for ANY customer supplied garments.
Please note that due to varying monitor settings, the colors represented on the design proof may not match the actual ink or thread colors used on your garments. Cincy Apparel is not responsible for variations between your monitor and the actual ink or thread colors. Samples of both ink and thread colors are available upon request.
Garment sizing can vary amongst manufacturers and styles. If you need sizing information, you may purchase a sample of a specific item by ordering one and please contact us for any questions regarding sizing. Cincy Apparel is not responsible for the purchase of incorrect sizes.
Return claims must be filed with the sales department within 24 hours of receiving your order. All defective material must be returned in order to receive credit or replacements.
Limitation of Liability
Neither party’s liability to the other arising out of or related to your order with Cincy Apparel will exceed the total cost of the service or product. Liabilities limited by the preceding sentence include, without limitations, or liability for negligence.